Politique d'expédition

Shipping policy

It's important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout. 

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer free shipping on orders over 500 CAD within North America. 

Local delivery

Gorman & Smith does not offer local delivery as many of the items are stored at warehouses away from the main offices.

 

In-store pickup

Gorman & Smith does not offer In-store pickup as many of the items are stored at warehouses away from the main offices.

International Shipping

We offer international shipping to the United States of America. 

At this time, we do not ship to customers outside of Canada & the United States of America.

Shipping charges for your order will be calculated and displayed at checkout.  

Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Gorman & Smith Beverage Equipment is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at info@gormansmith.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@gormansmith.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@gormansmith.com.